Grocery Store Yukon, wants you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items within 30 days of purchase for a refund or exchange, subject to the following conditions:
1. Eligibility:
- To be eligible for a return, items must be unused, unopened, and in the same condition as when you received them.
- Perishable items, such as food products, cannot be returned.
- Items purchased on sale or clearance may not be eligible for return unless they are defective or damaged upon receipt.
2. Return Process:
- To initiate a return, please contact our customer service team within 3 days of receiving your order.
- Provide your order number and details of the items you wish to return.
- Our customer service team will provide you with a return authorization and instructions on how to return the items.
3. Refund or Exchange:
- Once we receive and inspect the returned items, we will process your refund or exchange.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges are subject to product availability. If the desired exchange item is unavailable, we will issue a refund instead.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or the items are defective or damaged.
- We recommend using a trackable shipping method to ensure the safe return of your items.
5. Restocking Fee:
- A restocking fee may be applied to returns of certain items, particularly those that require special handling or are returned in a condition that is not resaleable.
6. Exceptions:
- Returns of opened or used items may be subject to refusal or additional restocking fees.
- Returns of perishable items, such as food products, are generally not accepted unless they are defective or damaged upon receipt.
7. Refund Processing Time:
- Refunds are typically processed within 5-7 business days of receiving the returned items. However, please allow additional time for your financial institution to process the refund.
8. Contact Us:
- If you have any questions or concerns about our return policy, please contact our customer service team for assistance.
By purchasing Grocery Store Yukon, you agree to abide by our return policy. We reserve the right to refuse returns that do not meet the eligibility criteria outlined above.